:root{
  --navy:#0e2233;--navy2:#16324a;--navy3:#1e3d57;
  --ink:#1b2733;--ink2:#33475b;--muted:#6b7c8f;--faint:#93a3b3;
  --line:#e5eaef;--line2:#eef2f6;--bg:#f4f6f9;--card:#fff;--shell:#fbfcfd;
  --accent:#e2652a;--accent-d:#c4501c;--accent-soft:#fdece2;
  --blue:#0b6e99;--blue-soft:#e6f1f7;
  --ok:#1f9254;--ok-soft:#e6f4ea;--warn:#c98a05;--warn-soft:#fdf3dd;
  --bad:#c0392b;--bad-soft:#fbe7e4;--violet:#5b5fc7;--violet-soft:#ececfa;
  --wa:#128c4b;--wa-soft:#e5f5ec;
  --r:10px;--r2:8px;--sh:0 1px 2px rgba(16,32,48,.05),0 1px 3px rgba(16,32,48,.04);
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font-family:"Segoe UI",Inter,system-ui,-apple-system,Arial,sans-serif;background:var(--bg);color:var(--ink);font-size:13.5px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--blue);text-decoration:none}
::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#cfd8e0;border-radius:8px}::-webkit-scrollbar-track{background:transparent}
.hidden{display:none!important}

/* ===== LOGIN ===== */
.login-wrap{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
@media(max-width:820px){.login-wrap{grid-template-columns:1fr}.login-hero{display:none}}
.login-hero{background:linear-gradient(150deg,var(--navy),var(--navy3));color:#fff;padding:56px 60px;display:flex;flex-direction:column;justify-content:center}
.login-hero .mark{width:52px;height:52px;border-radius:12px;background:linear-gradient(135deg,var(--accent),#b8431a);display:grid;place-items:center;font-weight:800;font-size:19px;margin-bottom:26px;box-shadow:0 4px 14px rgba(0,0,0,.3)}
.login-hero h1{font-size:32px;margin:0 0 12px;letter-spacing:-.4px}
.login-hero p{color:#a9c0d3;font-size:15px;max-width:420px;line-height:1.6}
.login-hero ul{list-style:none;padding:0;margin:28px 0 0;color:#c3d5e3;font-size:13.5px}
.login-hero li{padding:6px 0;display:flex;align-items:center;gap:10px}
.login-hero li:before{content:"✓";color:var(--accent);font-weight:800}
.login-form-side{display:flex;align-items:center;justify-content:center;padding:40px}
.login-card{width:100%;max-width:380px}
.login-card h2{margin:0 0 4px;font-size:22px}
.login-card .sub{color:var(--muted);margin:0 0 26px;font-size:13px}
.login-card label{font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);font-weight:600;display:block;margin-bottom:6px}
.login-card input{width:100%;padding:11px 13px;border:1px solid var(--line);border-radius:9px;font-size:14px;margin-bottom:16px}
.login-card input:focus{outline:2px solid var(--accent-soft);border-color:var(--accent)}
.login-card .btn{width:100%;justify-content:center;padding:12px;font-size:14px}
.login-err{background:var(--bad-soft);color:var(--bad);padding:9px 12px;border-radius:8px;font-size:12.5px;margin-bottom:14px;display:none}
.login-err.on{display:block}
.demo-accounts{margin-top:26px;border-top:1px solid var(--line);padding-top:18px}
.demo-accounts .t{font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--faint);font-weight:700;margin-bottom:10px}
.demo-accounts button{display:flex;width:100%;align-items:center;gap:10px;background:var(--shell);border:1px solid var(--line);border-radius:9px;padding:9px 11px;margin-bottom:7px;cursor:pointer;text-align:left;font-family:inherit}
.demo-accounts button:hover{background:var(--accent-soft);border-color:var(--accent)}
.demo-accounts .rl{font-weight:600;font-size:12.5px;color:var(--ink)}
.demo-accounts .em{font-size:11px;color:var(--muted)}

/* ===== APP FRAME ===== */
.app{display:grid;grid-template-columns:232px 1fr;grid-template-rows:56px 1fr;height:100vh;grid-template-areas:"brand top" "side main"}
.top{grid-area:top;background:var(--card);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:0 18px;z-index:40}
.brand{grid-area:brand;background:var(--navy);color:#fff;display:flex;align-items:center;gap:10px;padding:0 16px}
.brand .mark{width:30px;height:30px;border-radius:7px;background:linear-gradient(135deg,var(--accent),#b8431a);display:grid;place-items:center;font-weight:800;font-size:12px;color:#fff;box-shadow:0 1px 3px rgba(0,0,0,.3)}
.brand b{font-size:14.5px;line-height:1}
.brand small{display:block;font-size:9px;color:#8ea6bb;letter-spacing:.6px;text-transform:uppercase;margin-top:3px}
.search{flex:0 1 340px;position:relative}
.search input{width:100%;padding:8px 12px 8px 32px;border:1px solid var(--line);border-radius:8px;background:var(--bg);font-size:13px}
.search:before{content:"⌕";position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--faint);font-size:15px}
.top .sp{flex:1}
.iconbtn{width:34px;height:34px;border-radius:8px;border:1px solid var(--line);background:var(--card);display:grid;place-items:center;cursor:pointer;position:relative;color:var(--ink2);font-size:15px}
.iconbtn:hover{background:var(--bg)}
.iconbtn .dot{position:absolute;top:6px;right:7px;width:7px;height:7px;background:var(--accent);border-radius:50%;border:1.5px solid #fff}
.who{display:flex;align-items:center;gap:9px;padding-left:6px;cursor:pointer}
.who .av{width:32px;height:32px;border-radius:50%;background:var(--navy2);color:#fff;display:grid;place-items:center;font-weight:700;font-size:12px}
.who .nm{font-size:12.5px;font-weight:600;line-height:1.15}.who .rl{font-size:10.5px;color:var(--muted)}
.rolebadge{font-size:10px;background:var(--accent-soft);color:var(--accent-d);border:1px solid #f0d3c3;padding:3px 9px;border-radius:20px;font-weight:700;text-transform:uppercase;letter-spacing:.4px}

.side{grid-area:side;background:var(--shell);border-right:1px solid var(--line);overflow-y:auto;padding:10px 10px 40px}
.navgrp{margin:6px 4px 2px;font-size:10px;text-transform:uppercase;letter-spacing:.7px;color:var(--faint);font-weight:700;padding:10px 8px 4px}
.navi{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;cursor:pointer;color:var(--ink2);font-size:13px;font-weight:500;margin-bottom:1px}
.navi .ic{width:18px;text-align:center;font-size:14px;opacity:.85;flex:none}
.navi:hover{background:#eef2f6}
.navi.on{background:var(--accent-soft);color:var(--accent-d);font-weight:600}
.navi .cnt{margin-left:auto;font-size:10.5px;background:#e3e9ef;color:var(--ink2);border-radius:20px;padding:1px 7px;font-weight:600}
.navi.on .cnt{background:var(--accent);color:#fff}

.main{grid-area:main;overflow-y:auto;padding:20px 22px 60px;scroll-behavior:smooth}
.wrap{max-width:1360px;margin:0 auto}
.page{animation:fade .18s ease}
@keyframes fade{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}

.ph{display:flex;align-items:flex-end;gap:14px;margin-bottom:16px;flex-wrap:wrap}
.ph h1{margin:0;font-size:20px;letter-spacing:-.2px}
.ph .s{color:var(--muted);font-size:12.5px;margin-top:3px}
.ph .r{margin-left:auto;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
h3{font-size:14px;margin:0 0 12px}
.crumb{font-size:11.5px;color:var(--muted);margin-bottom:3px}
.crumb b{color:var(--ink2)}.crumb .lnk{cursor:pointer}

.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;box-shadow:var(--sh)}
.card.pad0{padding:0}
.card .ch{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.card .ch h3{margin:0}.card .ch .r{margin-left:auto;display:flex;gap:8px;align-items:center}
.grid{display:grid;gap:14px}
.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}
.g4{grid-template-columns:repeat(4,1fr)}.g5{grid-template-columns:repeat(5,1fr)}.g6{grid-template-columns:repeat(6,1fr)}
.mb{margin-bottom:14px}.mt{margin-top:14px}
@media(max-width:1150px){.g4,.g5,.g6{grid-template-columns:repeat(3,1fr)}.g3{grid-template-columns:repeat(2,1fr)}}
@media(max-width:820px){.g2,.g3,.g4,.g5,.g6{grid-template-columns:1fr 1fr}}

.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:14px 15px;box-shadow:var(--sh);position:relative;overflow:hidden}
.kpi .l{font-size:10.5px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);font-weight:600}
.kpi .v{font-size:25px;font-weight:700;margin-top:5px;letter-spacing:-.6px;color:var(--navy)}
.kpi .d{font-size:11px;color:var(--muted);margin-top:3px}
.kpi:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--accent)}
.kpi.b:before{background:var(--blue)}.kpi.g:before{background:var(--ok)}.kpi.w:before{background:var(--warn)}.kpi.r:before{background:var(--bad)}.kpi.v:before{background:var(--violet)}
.up{color:var(--ok);font-weight:600}.down{color:var(--bad);font-weight:600}

.pill{display:inline-flex;align-items:center;gap:4px;padding:2px 9px;border-radius:20px;font-size:10.5px;font-weight:600;white-space:nowrap;line-height:1.6}
.p-new{background:var(--violet-soft);color:var(--violet)}
.p-open{background:var(--blue-soft);color:var(--blue)}
.p-prog{background:var(--warn-soft);color:var(--warn)}
.p-hold{background:#eceff3;color:#697c90}
.p-res{background:var(--ok-soft);color:var(--ok)}
.p-clo{background:#e9edf1;color:#5b6b7c}
.p-p1{background:var(--bad-soft);color:var(--bad)}.p-p2{background:#fdecdf;color:#b5651d}
.p-p3{background:var(--warn-soft);color:var(--warn)}.p-p4{background:#eef2f6;color:#6b7c8f}
.p-ok{background:var(--ok-soft);color:var(--ok)}.p-bad{background:var(--bad-soft);color:var(--bad)}
.p-warn{background:var(--warn-soft);color:var(--warn)}.p-info{background:var(--blue-soft);color:var(--blue)}
.tag{display:inline-block;background:#eef4f8;color:#39627d;border:1px solid #dbe6ee;border-radius:5px;padding:1px 7px;font-size:10.5px;margin:1px 3px 1px 0;white-space:nowrap}
.chip{display:inline-flex;align-items:center;gap:6px;background:var(--bg);border:1px solid var(--line);border-radius:20px;padding:4px 11px;font-size:12px;cursor:pointer}
.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}

.btn{background:var(--accent);color:#fff;border:0;padding:8px 15px;border-radius:8px;font-weight:600;cursor:pointer;font-size:12.5px;display:inline-flex;align-items:center;gap:7px;transition:.12s;font-family:inherit}
.btn:hover{background:var(--accent-d)}
.btn.sm{padding:6px 11px;font-size:11.5px}
.btn.ghost{background:var(--card);color:var(--ink2);border:1px solid var(--line)}
.btn.ghost:hover{background:var(--bg)}
.btn.dark{background:var(--navy)}.btn.blue{background:var(--blue)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.lnk{color:var(--blue);cursor:pointer;font-weight:600}
.lnk:hover{text-decoration:underline}

table{width:100%;border-collapse:collapse;font-size:12.5px}
th{text-align:left;background:#f1f4f7;color:#52667a;font-weight:600;padding:9px 11px;border-bottom:1px solid var(--line);font-size:10.5px;text-transform:uppercase;letter-spacing:.4px;white-space:nowrap;position:sticky;top:0;z-index:1}
td{padding:9px 11px;border-bottom:1px solid var(--line2);vertical-align:middle}
tbody tr:hover{background:#f8fafc}
tbody tr.clk{cursor:pointer}
td .tid{font-weight:700;color:var(--blue)}
.mono{font-family:ui-monospace,Consolas,monospace}
.tw{max-height:600px;overflow:auto;border:1px solid var(--line);border-radius:var(--r);background:#fff;box-shadow:var(--sh)}

.toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:14px}
input[type=text],input[type=search],input[type=password],select,textarea{padding:8px 10px;border:1px solid var(--line);border-radius:8px;font-size:12.5px;background:#fff;color:var(--ink);font-family:inherit}
textarea{resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent-soft);border-color:var(--accent)}
label.fl{font-size:11px;color:var(--muted);font-weight:600;display:block;margin-bottom:5px;text-transform:uppercase;letter-spacing:.3px}
.field{margin-bottom:13px}

.bar{height:7px;background:#eaeef2;border-radius:20px;overflow:hidden}
.bar>i{display:block;height:100%;border-radius:20px;background:var(--accent)}
.bar.g>i{background:var(--ok)}.bar.b>i{background:var(--blue)}.bar.w>i{background:var(--warn)}.bar.r>i{background:var(--bad)}
.meterrow{display:flex;align-items:center;gap:10px;margin:9px 0}
.meterrow .nm{width:140px;font-size:12px;flex:none;color:var(--ink2)}
.meterrow .bar{flex:1}.meterrow .vv{width:56px;text-align:right;font-size:12px;font-weight:600;color:var(--navy)}

.ava{width:26px;height:26px;border-radius:50%;display:inline-grid;place-items:center;font-size:10.5px;font-weight:700;color:#fff;flex:none}
.a1{background:#c4501c}.a2{background:#0b6e99}.a3{background:#1f9254}.a4{background:#5b5fc7}.a5{background:#b5651d}.a6{background:#8a4b9c}.a7{background:#2c7a7b}
.userchip{display:flex;align-items:center;gap:8px}

.chn{width:24px;height:24px;border-radius:6px;display:inline-grid;place-items:center;font-size:11px;color:#fff;flex:none}
.c-call{background:var(--accent)}.c-wa{background:var(--wa)}.c-mail{background:var(--blue)}
.c-teams{background:var(--violet)}.c-web{background:#5b6b7c}.c-walkup{background:#7a6a58}

.note{background:#fff8f3;border:1px solid #f4d9c6;border-radius:var(--r2);padding:11px 14px;font-size:12.5px;color:#8a5230}
.note.b{background:var(--blue-soft);border-color:#c5e0ec;color:#0a5578}
.note.v{background:var(--violet-soft);border-color:#d4d5f5;color:#3f42a3}
.divider{height:1px;background:var(--line);margin:14px 0}
.muted{color:var(--muted)}.small{font-size:11.5px}.b6{font-weight:600}.b7{font-weight:700}
.flex{display:flex;align-items:center;gap:10px}.between{justify-content:space-between}.wrapf{flex-wrap:wrap}
.segtabs{display:inline-flex;background:var(--bg);border:1px solid var(--line);border-radius:9px;padding:3px}
.segtabs button{border:0;background:none;padding:6px 13px;border-radius:7px;font-size:12px;font-weight:600;color:var(--muted);cursor:pointer;font-family:inherit}
.segtabs button.on{background:#fff;color:var(--navy);box-shadow:var(--sh)}
.segtabs.bands button{padding:6px 10px;font-size:11.5px}
.bandtag{display:inline-block;font-size:11px;font-weight:700;color:var(--blue);background:rgba(47,111,237,.08);border-radius:6px;padding:1px 8px;vertical-align:middle}
.segtabs.wallbands{background:#152233;border-color:#2a3f59;padding:3px}
.segtabs.wallbands button{color:#9fb2cc;padding:6px 9px;font-size:11.5px}
.segtabs.wallbands button.on{background:#2f6fed;color:#fff;box-shadow:none}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:14px}
.tabs button{background:none;border:0;padding:9px 14px;cursor:pointer;font-size:12.5px;font-weight:600;color:var(--muted);border-bottom:2px solid transparent;font-family:inherit}
.tabs button.on{color:var(--accent-d);border-bottom-color:var(--accent)}
.ai{background:linear-gradient(135deg,#fdf1ea,#eef1f7);border:1px solid #ecdcd2}
.ai-tag{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--accent-d);background:#fff;border:1px solid #f0d9cb;border-radius:20px;padding:2px 9px}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:11.5px;color:var(--muted)}
.legend span{display:inline-flex;align-items:center;gap:6px}
.sw{width:10px;height:10px;border-radius:3px;display:inline-block}
footer{text-align:center;color:var(--faint);font-size:11px;padding:26px 0 8px}

#toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%) translateY(20px);background:var(--navy);color:#fff;padding:11px 18px;border-radius:9px;font-size:12.5px;box-shadow:0 8px 24px rgba(0,0,0,.25);opacity:0;pointer-events:none;transition:.25s;z-index:200;max-width:80vw}
#toast.on{opacity:1;transform:translateX(-50%) translateY(0)}
#toast b{color:#ffd0b8}

.bchart{display:flex;align-items:flex-end;gap:8px;height:150px;padding-top:10px}
.bchart .col{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}
.bchart .bar2{width:70%;max-width:34px;background:var(--blue);border-radius:5px 5px 0 0;min-height:3px}
.bchart .bar2.acc{background:var(--accent)}
.bchart .xl{font-size:10px;color:var(--muted)}.bchart .vl{font-size:10px;font-weight:700;color:var(--navy)}

/* comms console */
.console{display:grid;grid-template-columns:1fr 340px;gap:14px}
@media(max-width:1050px){.console{grid-template-columns:1fr}}
.thread{height:340px;overflow:auto;display:flex;flex-direction:column;gap:9px;padding:4px}
.bub{max-width:80%;padding:8px 12px;border-radius:11px;font-size:12px;line-height:1.5}
.bub .mt{font-size:9.5px;opacity:.7;margin-top:4px}
.bub.in{background:#eef2f6;align-self:flex-start;border-bottom-left-radius:3px}
.bub.out{background:var(--accent-soft);align-self:flex-end;border-bottom-right-radius:3px}
.bub.internal{background:var(--warn-soft);align-self:center;font-style:italic}
.bub .cx{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;margin-bottom:3px;opacity:.65}
.chanbar{display:flex;gap:6px;margin-bottom:10px;flex-wrap:wrap}
.chanbar button{display:flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 11px;font-size:12px;font-weight:600;color:var(--ink2);cursor:pointer;font-family:inherit}
.chanbar button.on{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-d)}
.tl{position:relative;padding-left:20px}
.tl:before{content:"";position:absolute;left:6px;top:4px;bottom:4px;width:2px;background:var(--line)}
.tl .ev{position:relative;padding:0 0 14px}
.tl .ev:before{content:"";position:absolute;left:-17px;top:3px;width:9px;height:9px;border-radius:50%;background:#fff;border:2px solid var(--accent)}
.tl .ev .tt{font-size:10.5px;color:var(--muted)}.tl .ev .tx{font-size:12px;margin-top:1px}
.kv{display:flex;justify-content:space-between;gap:10px;padding:7px 0;border-bottom:1px dashed var(--line2);font-size:12px}
.kv .k{color:var(--muted)}.kv .v{font-weight:600;text-align:right}
.slaclock{display:flex;align-items:center;gap:10px;background:var(--warn-soft);border:1px solid #f0e0b0;border-radius:9px;padding:9px 12px}
.slaclock.ok{background:var(--ok-soft);border-color:#bfe3cd}.slaclock.br{background:var(--bad-soft);border-color:#f0c5bd}
.slaclock .t{font-size:16px;font-weight:700;font-family:ui-monospace,monospace}

/* end-user simple portal */
.eu-hero{background:linear-gradient(135deg,var(--navy),var(--navy3));color:#fff;border-radius:14px;padding:26px 28px;margin-bottom:18px}
.eu-hero h1{margin:0 0 6px;font-size:24px}
.eu-hero p{margin:0;color:#a9c0d3;font-size:14px}
.eu-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}
@media(max-width:760px){.eu-actions{grid-template-columns:1fr 1fr}}
.eu-tile{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;cursor:pointer;transition:.12s;box-shadow:var(--sh);display:flex;flex-direction:column;gap:8px}
.eu-tile:hover{border-color:var(--accent);transform:translateY(-2px);box-shadow:0 6px 18px rgba(16,32,48,.1)}
.eu-tile .ic{width:44px;height:44px;border-radius:11px;background:var(--accent-soft);color:var(--accent-d);display:grid;place-items:center;font-size:20px}
.eu-tile b{font-size:15px}.eu-tile .d{font-size:12px;color:var(--muted)}
.teams{max-width:560px;background:#f5f5f7;border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:var(--sh)}
.teams .th{background:var(--violet);color:#fff;padding:11px 15px;display:flex;align-items:center;gap:10px;font-weight:600;font-size:13px}
.teams .body{padding:16px;height:360px;overflow:auto;display:flex;flex-direction:column;gap:10px;background:#fafafa}
.msg{max-width:82%;padding:9px 13px;border-radius:12px;font-size:12.5px;line-height:1.5}
.msg.bot{background:#fff;border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:3px}
.msg.me{background:var(--violet);color:#fff;align-self:flex-end;border-bottom-right-radius:3px}
.msg .qr{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}
.msg .qr button{background:var(--violet-soft);color:var(--violet);border:1px solid #d4d5f5;border-radius:16px;padding:5px 11px;font-size:11.5px;cursor:pointer;font-weight:600;font-family:inherit}
.msg .qr button:hover{background:var(--violet);color:#fff}
.teams .inp{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line);background:#fff}
.teams .inp input{flex:1}
.spinner{display:inline-block;width:16px;height:16px;border:2px solid var(--line);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite;vertical-align:middle}
@keyframes spin{to{transform:rotate(360deg)}}
.center-load{display:grid;place-items:center;padding:60px;color:var(--muted)}
.step2{background:#fff;border:1px solid var(--line);border-radius:9px;padding:11px 12px;font-size:12px;font-weight:600;color:var(--ink2);display:flex;align-items:center;gap:8px;box-shadow:var(--sh)}
.step2 span{display:block;font-weight:400;color:var(--muted);font-size:10.5px;margin-top:2px}
.corebox{background:var(--navy2);border:1px solid var(--navy3);border-radius:8px;padding:10px 11px;font-size:11.5px;font-weight:600;color:#fff}
.corebox span{display:block;font-weight:400;color:#9db3c6;font-size:10px;margin-top:2px}
.corebox.acc{background:var(--accent);border-color:var(--accent-d)}.corebox.acc span{color:#ffe0d0}

/* modal */
.modal-ov{position:fixed;inset:0;background:rgba(14,34,51,.45);display:grid;place-items:center;z-index:300;padding:20px;animation:fade .15s ease}
.modal{background:#fff;border-radius:14px;padding:20px 22px;max-width:470px;width:100%;box-shadow:0 20px 60px rgba(0,0,0,.3);max-height:88vh;overflow:auto}
.modal h3{margin:0}
.modal-x{margin-left:auto;cursor:pointer;color:var(--muted);font-size:16px;line-height:1;padding:2px 4px}
.modal-x:hover{color:var(--ink)}
.ic-lg{width:42px;height:42px;border-radius:11px;background:var(--accent-soft);color:var(--accent-d);display:grid;place-items:center;font-size:20px;flex:none}
.modal .chip{padding:6px 12px}
.modal .chip.on{background:var(--accent);color:#fff;border-color:var(--accent)}
.kbcard{cursor:pointer;transition:.12s}
.kbcard:hover{border-color:var(--accent);box-shadow:0 4px 14px rgba(16,32,48,.09)}

/* notifications */
.iconbtn .dot{display:block}
.bell-count{position:absolute;top:-5px;right:-5px;min-width:16px;height:16px;padding:0 4px;border-radius:9px;background:var(--accent);color:#fff;font-size:10px;font-weight:700;display:grid;place-items:center;border:1.5px solid #fff}
.notif-panel{position:fixed;top:52px;right:78px;width:370px;max-height:72vh;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 16px 48px rgba(16,32,48,.22);z-index:260;animation:fade .14s ease}
.notif-panel .nh{padding:12px 15px;border-bottom:1px solid var(--line);font-weight:700;font-size:13.5px;display:flex;align-items:center;position:sticky;top:0;background:#fff;z-index:1}
.notif-item{padding:11px 15px;border-bottom:1px solid var(--line2);cursor:pointer;display:flex;gap:11px}
.notif-item:hover{background:var(--bg)}
.notif-item.unread{background:var(--accent-soft)}
.notif-ic{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;font-size:13px;flex:none}
.notif-empty{padding:28px 15px;text-align:center;color:var(--muted);font-size:12.5px}
th.sortable{cursor:pointer;user-select:none;white-space:nowrap}
th.sortable:hover{background:#e7ecf1;color:var(--navy)}

/* End-user request detail — cleanly aligned field grid */
.ugrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 20px;margin-top:12px}
.ufield{min-width:0}
.ufl{font-size:10.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;margin-bottom:3px}
.ufv{font-size:13.5px;font-weight:600;color:var(--ink,#1f2d3d);word-break:break-word}
.ustatus{margin:10px 0 2px}
@media(max-width:640px){.ugrid{grid-template-columns:repeat(2,minmax(0,1fr))}}

/* Dashboard section label + service availability chips */
.dashsec{font-size:11px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;color:var(--muted);margin:4px 0 8px}
.svcrow{display:flex;flex-wrap:wrap;gap:8px}
.svc{display:flex;align-items:center;gap:6px;padding:6px 10px;border:1px solid var(--line2);border-radius:8px;font-size:12.5px;background:#fff}
.svc .dot{width:8px;height:8px;border-radius:50%;display:inline-block}
.svc.up .dot{background:#1e9e57}.svc.deg .dot{background:#d9822b}.svc.down .dot{background:#c0392b}

/* End-user status timeline (date & time of every stage) */
.utl{margin:2px 0 2px;padding-left:4px}
.utlrow{display:flex;gap:10px;align-items:flex-start;padding:5px 0}
.utldot{width:10px;height:10px;border-radius:50%;flex:0 0 auto;margin-top:4px;display:inline-block}
.utlbody{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap}
.utll{font-weight:600;font-size:13px}
.utlt{font-size:12px;color:var(--muted)}
.utldot.p-new{background:#eab308}.utldot.p-open{background:#2f6fed}.utldot.p-prog{background:#7c4dff}
.utldot.p-hold{background:#98a2b3}.utldot.p-res{background:#1e9e57}.utldot.p-clo{background:#475569}
.utldot.p-warn{background:#d9822b}.utldot.p-bad{background:#c0392b}

/* Wallboard — office-display view */
.wall{background:#0f1c2e;border-radius:14px;padding:20px 22px;color:#eaf1f8;min-height:calc(100vh - 120px)}
.wallhead{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px}
.wallbrand{font-size:22px;font-weight:800;letter-spacing:.3px}
.wallsub{font-size:12px;color:#8ea6bb;text-transform:uppercase;letter-spacing:.6px}
.wallclock{font-size:22px;font-weight:800}
.wallgrid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px}
.wallgrid2{display:grid;grid-template-columns:2fr 1fr;gap:14px;margin-bottom:14px}
.walltile{background:#17293f;border:1px solid #24384f;border-radius:12px;padding:16px 18px}
.walltile .wl{font-size:12px;color:#9fb4c8;text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}
.walltile .wv{font-size:44px;font-weight:800;line-height:1}
.walltile.big .wv{font-size:52px}
.walltile .wtarget{font-size:24px;color:#8ea6bb;font-weight:700}
.walltile .wd{font-size:13px;color:#8ea6bb;margin-top:6px}
.walltile.w-b{border-color:#2f6fed}.walltile.w-b .wv{color:#6ea8ff}
.walltile.w-g{border-color:#1e9e57}.walltile.w-g .wv{color:#4ade80}
.walltile.w-w{border-color:#d9822b}.walltile.w-w .wv{color:#f5a623}
.walltile.w-r{border-color:#c0392b;background:#2a1a1c}.walltile.w-r .wv{color:#ff6b6b}
.walltile.w-sim{border-style:dashed}
.thermo{height:14px;border-radius:8px;background:#24384f;overflow:hidden;margin:10px 0 4px}
.thermo i{display:block;height:100%;background:linear-gradient(90deg,#1e9e57,#4ade80)}
.wallfoot{font-size:12px;color:#7b93a9;text-align:center;margin-top:6px}
@media(max-width:900px){.wallgrid{grid-template-columns:repeat(2,1fr)}.wallgrid2{grid-template-columns:1fr}}

/* Wallboard breakdown table (dark) */
.walltbl{width:100%;border-collapse:collapse;margin-top:8px;font-size:14px}
.walltbl th{text-align:left;color:#9fb4c8;font-size:11px;text-transform:uppercase;letter-spacing:.4px;padding:6px 8px;border-bottom:1px solid #24384f}
.walltbl td{padding:7px 8px;border-bottom:1px solid #1d2f45;color:#eaf1f8}
.walltbl td:first-child{font-weight:600}